Read our Terms and conditions
Terms and conditions
Discounts are available for packages of 10 or 20 lessons. Use the form above to ask for more details.
Our quarterly email newsletter also contains special offers.
Your first lesson with us
You do not have to pay in advance for your first lesson with us. However, you need to pay for this lesson before you book more lessons. Before your first lesson, we send you a questionnaire. This contains questions about how often you speak in English, what you use your English for, and what topic you want to focus on in the lesson.
- For occasional lessons, you pay us per lesson. We require payment in advance for any lesson (except your first).
- To book a set of lessons, you can pay per lesson or for the whole set.
- To receive a discount for booking a set of 10 or 20 lessons, we require payment of the full amount in advance.
- For all lessons, we will only confirm your lesson after we receive payment.
You agree the time and date of your lesson or lessons with the teacher. You do this using email. The times and dates depend on your timetable and the availability of the teacher or teachers. We send you an email to remind you of the time and date of your next lesson.
Cancellation and rescheduling
We require 24 hours notice if you want to cancel and reschedule a lesson. If we make a teacher available and you miss a lesson, we cannot reschedule the lesson or give you a refund.
We always try and give you the teacher you prefer. However, this depends on when you want your lessons and the availability of the teacher. We cannot guarantee you always have the same teacher.
Note: We are a close team. If you have lessons with several teachers, they will communicate with each other about what you are learning. Also, having lessons with different teachers is good for your understanding and flexibility in using English.
Topics of the lesson
You agree the topic of your lesson or the topics of a set of lessons with your teacher. You do this using email. This means you can use all of your lesson time learning English.
Have you had your first lesson with us? Click on the link below to see how to pay.