Checking and clarifying – test yourself

There are two aspects to successful communication. The first is making yourself understood. The second is understanding the other person. In order to be a good communicator in English, you need to develop both.

So, when you are speaking in English with somebody you should check and be clear that you understand correctly. This even more important when you can’t see the other person’s face, such as on the telephone.

in January we published a video demonstrating how to use checking and clarifying phrases on the telephone.

Here’s a simple interactive exercise you can use to test yourself or review the language from the video. It’s an easy game, click on the ? symbol to see the instructions.


If you have any questions about this exercise, leave a comment below.

Do you need to practise speaking English on the telephone? Send us a message.

 

Words making the headlines – controversial

Yes - No

Here’s a word that doesn’t tend to appear in headlines. It’s a bit too long for that. However, it’s regularly used to describe anything that’s causing public disagreement and discussion. We’re talking about the word controversial.

It’s a word that’s frequently attached to the highly controversial figure of US President Donald Trump and every controversial action he takes. Unusually, the most common use in the last week or so has not been Mr Trump’s latest controversial statement or latest Tweet containing a controversial claim or a controversial opinion about a controversial topic such as immigration or US international relations. The word controversial has been used most to describe Michael Wolff’s book Fire and Fury which claims to tell the inside story of Mr Trump’s first year as President of the USA.

Let’s pause for a moment and examine the pronunciation of the word. Here’s the phonemics: /ˌkɒn.trəˈvɜː.ʃəl/  . We need to get the word stress in the correct place. It falls on the third syllable. That means you say the word like this: controVERsial. However, notice in the phonemics that in British English we don’t tend to pronounce the letter ‘r’ in that stressed syllable. However, North American speakers such as Mr Trump do include that sound.

There’s another transatlantic pronunciation difference. Controversial is an adjective that derives from the noun controversy. In Britain, we have a choice. We can pronounce it with the stress on the second syllable: conTROversy or on the first syllable: CONtroversy. Over in the US they usually use the second pronunciation.

Now let’s go back to other uses of controversial. We’ll stay in the United States where Mr Trump has a controversial proposal to build a wall on the border with Mexico. Californians recently voted to pass controversial legislation to allow people in that state to buy, sell and use marijuana. Finally, there’s the ongoing investigation into the Trump election campaign’s controversial relations with people in Russia. All of which gives Americans plenty to discuss and disagree about even after they’ve finished reading Michael Wolff’s book.


Practise your listening. Click on play to hear the text.

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If you would like to suggest a word from the news for future blog posts, please use the comment box.

Do you need to expand your English vocabulary? Contact us to talk about it.

 

Checking and clarifying on the phone

Business English - Talking on the phone

Speaking on the phone can be more challenging than speaking face to face. You don’t always hear exactly what the other person said.

In order to avoid misunderstandings, it’s important to check and be clear you understand correctly.

In our first video of 2018, Louise and Simon play Kate and Tony, two colleagues making a phone call.

The first part of the video shows what can happen when there is a misunderstanding on the phone. The second part shows you how to use a set of phrases for checking and clarifying to make sure you understand.

 

Video by Barney

 

Here are the checking and clarifying phrases they use in their phone call.

Sorry, Kate could you say that again, please?
Sorry, Tony. I didn’t catch that. Could you say it again, please?
Sorry, did you say ten thirty or two thirty?
Sorry. I can’t hear you , Kate. Can you speak up a little?

 

Was this useful for you? Watch our videos and download information about using the International Radio Alphabet to spell words over the phone.

UPDATE (24/03/2018) You can now test your knowledge of the checking and clarifying phrases with this interactive exercise.


If you have any questions about this video, leave a comment below.

Do you need to practise speaking English on the telephone? Send us a message.

Giving directions – interactive

Imagine this situation. You are visiting a friend. It is your first visit to this town. You want to send a package home but how do you find the post office?

You ask your friend for directions, of course.

Try our new interactive exercise and see if you can follow his directions to the post office.

START HERE

Giving directions instructions

START HERE

We are creating more and more interactive materials for our blog and to support our language courses. If there is a particular area of language you think we should focus on, please use the comment box below or contact us with your ideas.

 

Words making the headlines – lose your job

P45
You receive a P45 document from the tax office in the UK when you leave your job

This week the Bank of England forecast that 75,000 people working in the banking sector in the UK could lose their jobs. This is because many financial services companies are making plans to leave London to avoid the impact of Brexit.

Lose your job is just one of the many ways of saying that a company has stopped employing you. If a company decides they don’t need you any more, they make you redundant, lay you off or let you go.

Grammar is important here. If we focus on the actions of the company, we use the active voice:

“The bank made 2,500 people redundant when it closed its High Street branches.”

If we focus on the person affected, we use the passive voice:

“I was laid off by the insurance company at the start of the year.”

We use a different set of words if you lose your job because of something you did. For example, if you broke the company rules or broke the law. The formal word is dismiss. However, there are lots of slang terms: fire, sack, get the sack, get given your marching orders.1

So, the company report might say:

“Barry Johnson was dismissed for stealing from the Production Department.”

But Barry would probably say:

“I was fired for nicking2 stuff from work.”

Nobody likes to be made redundant and we all hope we’ll never get the sack. However, there’s one day many of us will welcome. That’s the day when we reach the age that we can retire and don’t have to go to work anymore.


Practise your listening. Click on play to hear Barney reading this text.

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1
In the US they also say terminate. However, in the UK this word makes us think of the Arnold Schwarzenegger film so we associate it with something much worse than losing your job.

2
To nick is a British slang term which means to steal something.


Find more Words making the headlines.

If you would like to suggest a word from the news for future blog posts, please use the comment box.

Do you need to expand your English vocabulary? Contact us to talk about it.

 

Words making the headlines – deal

Signing a deal All across Europe, people, companies and governments are trying to make deals with each other. The British government wants to get a deal on Brexit so that it can then negotiate trade deals with other countries. Taxi company Uber is hoping to strike a deal with the transport authorities in London over its licence to operate in that city. French public sector trade unions want to cut a deal with President Macron over budget cuts. In Germany, newly re-elected Chancellor Merkel is working hard to close a deal with possible coalition partners.

Of course, everybody wants to get a good deal. Prime Minister May is worried that the UK may not get a fair deal from the European Union. She is even making plans for a no deal Brexit in case any deal with the EU falls through. Many people in Catalonia think they get such a rough deal from the government of Spain that they want the region to declare independence.

Across the Atlantic, however, the author of a book called ‘The Art of the Deal’ is not interested in doing deals. President Trump says he wants the USA to back out of the deal to address climate change made in Paris last year. At the same time, he has made it clear that he doesn’t want to discuss a deal with the leadership of North Korea to avoid military conflict.

Mr Trump, famously, is not an easy man to deal with. Try to remember that next time you’re finding it difficult to make a deal with a customer or colleague.


Practise your listening. Click on play to hear Barney reading this text.

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Read about deal in the dictionary.

deal (noun)

deal (verb)


Find more Words making the headlines.

If you would like to suggest a word from the news for future blog posts, please use the comment box.

Do you need to expand your English vocabulary? Contact us to talk about it.

 

Words making the headlines – green

Trees - photo by Barney BarrettWhen is a colour not a colour? Well, when the word green appears in a new headline, it’s rarely referring to the hue of something. It that case, green means a set of beliefs or a political movement or a lifestyle.

Green, of course, is shorthand for anything to do with the natural environment and protecting that environment from damage by human activity.

Many countries have a Green Party. The members of those parties are often referred to as Greens. However, they are not the only ones who are concerned with green issues such as reducing pollution or protecting biodiversity. People who fight for these things outside traditional political systems are called green campaigners or green activists.

All of these groups campaign for the wider use of green technology which uses renewable energy sources such as the wind and the sun to generate green electricity. These kinds of projects are often paid for with green investment from green banks.

Other campaigns are for people to adopt green living. There is disagreement about what this means. For some people it’s about sorting their recycling and buying local produce. For others it extends to giving up flying and becoming vegetarian or even vegan.

"Green" carMany companies are now competing for the green dollar. They do this by marketing consumer products that they claim are better for the environment that other, similar products. However, these companies are also accused of greenwashing: making exaggerated claims that their products are more environmentally-friendly than they really are.

All of this doesn’t answer the big question of whether a consumer culture can be truly green. At the end of the day, given the choice of several “environmentally-friendly”, luxury products, the greenest option is to buy none of them.


Practise your listening. Click on play to hear Barney reading this text.


If you would like to suggest a word from the news for future blog posts, please use the comment box.

Do you need to expand your English vocabulary? Contact us to talk about it.